Manage claims with Online Portal
It’s quick and easy to manage your credit protection claims with the Online Portal – submit, track, and respond to claim correspondence, wherever you are.
Submit your claim
It’s easy to submit a claim online
- Choose the type of claim you’re submitting: life, disability, loss of employment, or critical illness.
- We’ll ask you to verify your email address with a one-time passcode.
- Tell us more about your claim and upload any supporting documents to finish your submission
Track and manage your claim
View your claim status
- After your claim is submitted, you can view its status in real-time.
- Review your claim’s payment schedule, including when payments will be made and to which account.
- Get alerted if a claims representative needs more information to complete your claim.
Upload supporting documents
- You can upload supporting documents for your claim at any time.
- Choose to upload one or multiple documents -- just tell us what type of documents you’re uploading.
- Upload documents directly to a claim correspondence.
View correspondence from your claims representative
- If a claims representative needs any information for your claim, or has an update on your claim, you can view their correspondence through the portal.
- You can read the correspondence and upload a document in response, like a signed form or a medical document.
Frequently asked questions
How do I access and download policy documents related to a claim?
When entering the Online Portal, you can use your claim number to view a current claim’s details, including any documents related to that claim.
How do I reply to a claim representative’s correspondence?
Once you have submitted your claim and have entered an existing claim number, select the “Claim Correspondence” tab from the top of the screen to view any correspondence related to your claim.
What if I’m a relative, next-of-kin, or power or attorney trying to access a claim on behalf of someone else?
You can submit a claim on someone else’s behalf — just be sure to have the claimant’s correct personal details when submitting a claim. To track a claim, you’ll need to provide signed authorization allowing you to view the claim. For tracking a life claim, you’ll need to provide confirmation that you are the executor of the estate.
How long are claims correspondence available in the portal?
A claim correspondence that has been sent to you will be available for 7 days. If you need to access a correspondence after 7 days, contact Client Services at 1-800-263-9120.
As a lending institute, how do I access our client’s claim status?
If the lending institute submitted the claim on the portal, the representative’s email used to submit the claim will have access to re-enter the portal. For claims not submitted by the lending institute, the representative must contact us to provide their email address, and we’ll be able to grant you access to the claim through the portal.
Have a question?
Need support with submitting a claim or tracking a claim’s progress? Call 1-855-446-2667 or email client_service_support@cooperators.ca.