Make a Life insurance claim

Initiate your claims process or update your policy. Whatever you need, we’re here.

You deserve a straightforward and caring claims experience, especially during a difficult time. We are committed to providing the support you need, working with you to settle your claim as quickly, efficiently, and compassionately as possible.

Make a claim as a beneficiary

Contact us at 1-800-454-8061 (option 4) or individual_life_claims@cooperators.ca, or connect with your Financial Adviso r to initiate the process.

Based on the discussion with your Claims representative, you may be asked to complete a specific form(s). If so, you can find links to the form(s) below.

Please do not fill out any forms until requested by your Claims representative.

Downloadable forms

Notice of Death
Claimant Statement (to be completed by you, as the beneficiary)

Proof of Death
Physician Statement (to be completed by the deceased’s last attending physician)

Disclosure Authorization
a consent to collect more information (to be completed by you, as the beneficiary)

If you have any questions about these forms or steps, your Claims representative is here to help.

Make updates as a policyholder

Do you need to review or update your policy?

If you want to review your policy, Online Services provides fast and easy access to your policy documents - anywhere, any time.

If you need to make changes to your policy, such as:

Change your address
Name a new beneficiary
Change the owner of the policy
Decrease or increase coverage
Cancel your policy

TELUS Health counselling

We partnered with TELUS Health to offer up to three hours of confidential phone counselling. This service is for individuals who are facing difficulties after losing a loved one or experiencing a life-altering event like a severe injury, disability or terminal illness.

To book a phone counselling session, you must be eligible under your insurance policy or be referred by your insurer. For immediate support or to book a session, call TELUS Health at 1-800-668-0193.