Our path to net zero
Co-operators has committed to achieving net zero emissions for our operations and our investment portfolio, and we are advocating for conditions that will enable a critical mass of organizations to join this movement.
Get the full picture of our climate action and impact.
Operational decarbonization
We have an interim target to reduce the emissions of our operations by 45% between 2019 and 2030, before achieving net zero no later than 2040.
32% Our gross reduction of carbon emissions since 2019 is 32%.
Our operational carbon emissions since 2019*
At the end of 2024, our greenhouse gas emissions were 32% below 2019 base-year levels. In 2019 our operational carbon emissions were 32,126 tCO2e. And in 2024 they were 21,816 tCO2e.
Units: tonnes of carbon dioxide equivalent
*Results for 2021 to 2023 have been restated.
Download the report to get a snapshot of our operational emissions performance in 2024
Linking net zero targets to executive compensation
To incentivize emissions reduction and hold our organization to account, we have linked our net zero operations target to executive compensation. Beginning in 2023 our president and CEO’s long-term incentive plan included net zero operations targets, and the inclusion of these targets was expanded to all vice presidents and above in 2024.
Decarbonization of our investment portfolio
Our invested assets are a significant lever that we can use to catalyze climate action for a net zero future. By 2025, our goal is to reduce the financed emissions intensity of our investments by 25% from 2020 levels (for public equities and publicly-traded bond portfolios). By no later than 2050, our goal is for our entire investment portfolio to be net zero.
Financed emissions intensity of Co-operators public equity and publicly-traded bond portfolios
In 2024, Co-operators’ public equity and publicly traded bond investments had a financed emission intensity of 39.9 tonnes of carbon dioxide equivalent per million dollars invested. Our financed emissions intensity has decreased 10.9% since our updated target base year of 2020 (during the COVID–19 pandemic), and our emissions intensity decreased 31.8% from 2019 (Co-operators original base year for targets).
Units: tonnes of carbon dioxide equivalent per $1 million invested
Advocating for change
To help transition Canadian and global markets toward a net-zero emissions economy, we are active collaborators and advocates for decarbonization and any policies, regulatory frameworks, or taxonomies that enable the necessary conditions in support of net-zero.
Download the report to find out how we’re advocating for change
Sustainable business practices
Co-operators has been on a journey to embed principles of sustainability into our strategy, decision-making, investments, and products and services in ways that are both aligned to our purpose and to the wellbeing of our planet, economy and society.
The business value of sustainability
Our groundbreaking new headquarters
In 2024, Co-operators celebrated the grand opening of a new zero-carbon headquarters in Guelph, Ontario, consolidating our five southern Ontario locations and approximately 1,200 staff into a state-of-the-art facility.
How we support and engage employees
We believe in the power of our greatest asset – the people who show up at work every day to bring our purpose to life.
Attracting a diverse, successful and future-focused workforce
We are working to attract and retain top talent through a combination of factors, including competitive compensation and benefits; employee recognition; a focus on employee learning, training and development; purpose-driven work; and employee wellbeing and inclusion.
$646.1 M We paid $646.1 million in salaries.
$129 M We paid $129 million in workforce benefits.
20:1 Our CEO-to-average worker pay ratio was 20:1, which is lower than the benchmark of 210:1.1
89% Our retention rate in 2024 was 89%.
1 Based on the salaries of the 100 highest-paid CEOs in Canada (Source: “Company Men” Canadian Centre for Policy Alternatives, 2025)
Average 2023 Engagement Index Score Financial Industry Benchmark: 76
Inclusion, Diversity, Equity and Accessibility (IDEA)
We launched a refreshed 2024 to 2026 IDEA Strategy to guide us from the early stages of our journey to embed IDEA principles into how we operate across our various roles and identities in our workplaces, communities and in our industry.
Recognized for our commitment to IDEA
Forbes recognized Co-operators as one of Canada's Best Employers for Diversity 2024 for the second year in a row, reinforcing our reputation as a company that celebrates diversity and is committed to fostering an inclusive workplace.A focus on wellbeing
In 2024, our employees and leaders co-created a Wellbeing Strategy. Rooted in our IDEA Strategy, the purpose of the Wellbeing Strategy is “to prioritize a culture of holistic wellbeing in the workplace, enabling each employee to thrive in all aspects of personal and professional life as part of Co-operators community.”
Learn more about our wellbeing strategy
Advancing Truth and Reconciliation
We believe that Truth and Reconciliation is an ongoing effort, and as part of our commitment we seek opportunities to partner with Indigenous communities to ensure a future of connection, and meaningful collaboration in support of economic prosperity for Indigenous peoples.
Keeping clients at the centre
We strive to meet our clients where they are, to be available when they need us, and to show up in ways that are fair, ethical, and mindful of the responsibility we have to protect what matters most.
Committed to the fair treatment of customers
Our organization has adopted a Fair Treatment of Customers (FTC) Policy to further enhance our client facing Co-operators Public Statement on FTC. In 2024, Co-operators employees completed FTC training to better understand their roles in supporting it. Learn more about our FTC Policy.
Protecting clients’ privacy
Through our operational practices, we strive to care for the data of clients, claimants, and others who interact with our organization and support our purpose of creating financial security for Canadians. Learn more about how we’re protecting our clients’ privacy.
Dedicated to safeguarding client information
Our comprehensive training and awareness program educates our employees, contractors, Financial Advisors (and their staff), and clients about information security threats and risks, providing them with the necessary tools to make safe cyber decisions. Learn more about how we’re safeguarding client information.
Responsible adoption and usage of artificial intelligence (AI)
Our Guided Omni experience
In an increasingly fast-paced world, enhancing the experience of our clients requires a deeper understanding of their needs and expectations. Through our Guided Omni approach, we are focused on reimagining our service model to do just that – working to make a connected client experience, while balancing the demands and needs of our business.
“We envision our operations not just within physical boundaries but as a connected ecosystem of channels that are orchestrated to support clients.”
Arthur Gomes, Vice president, Guided-Omni Customer Experience
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